Cold Stone Creamery

It 's ridiculous that no matter what size you order, the same amount of mix ins are added. For instance, if you order a quart of a flavor that has cookie dough, you get one cookie just as when you order a smaller size like a like it . Extra cookies are an added charge. I 've never experienced this at any other location the amount of each mix in is dependent on the size of your order. I will keep my business at Marble Slab.

The sweet cream is always excellent! When I order from Cold Stone I mentally prepare myself for being a little disappointed by the food or by the customer experience. Typically the service is below average and I think that is because the employees are stressed out. Not enough staff. Online orders are rarely ready for pickup and a line usually develops. I really think they can and should be better.

My grandson told me to give five stars to Cold Stone Eagle River. He got a medium cotton candy with gummy bears and sprinkles in a waffle cone dipped in chocolate and sprinkles. He made sure I gave the five stars in the correct app

Order strawberry ice cream. Not sure what I got didn't taste like strawberry.

Yet again tried to go to coldstone for some ice cream. Walked in. One person making online orders. Never even greeted us. After 5 minutes I asked if there was anyone to serve the customers in the actual store. He replied someone else was in the back and would be out eventually. They didn't come out and we ended up leaving. Very poor customer service. Will not be returning ever. We have a houseful of kids and use to love bringing them here to coldstone. They will not have our business any longer.