Souper Tang City Square - Johor Bahru

Very similar experiences as all other contributions. slow and inexperienced staff. but given the circumstances, everything is good. shortage of work caused by covid. so long food is good, and they are not consciously rude, I am happy.

Food is tasty but definitely on the pricier side. Most of their staff are not chinese so ordering can be a little difficult at times. Service is slow and sometimes rude. Be careful when they give you side dishes that you didnt order as those are chargeable.

1st visit to this outlet after 2 years plus. To be honest the food execution of Souper Tang is frankly not bad.This time rd The fried garlic w ginger fish slices, claypot saucy pork slice w omelette and the silky beancurd ordered all tasted gd! It should been 4 stars but minus 1 star due to extreme poor service experienced. Like many other reviews mentioned , the service at this outlet leaves really little to desire. Before entering staff will rather unkindly highlight that at least a 30min wait if enter and order their food to eat. If we are OK then allowed to step in. We noted as we got seated that tables are not even fully occupied. And Within 10minutes food are served already, so did a few tables that came after us so it really seemed staff just did not want people to patronise?Throughout the meal whenever we needed like utensils etc it was hard to catch their attention and the few staff were simply idling not busy. We had been to the Paradigm mall jb outlet just few days ago and service was extremely friendly and prompt with comparison to the City square outlet. If this had been our 1st visit we would most likely not come again due to the poor service but the foodfare was the saviour. We will likely eat at Souper Tang again but not this outlet with poor service attitude. Hope the management can improve this outlet staff service.

Herbal Paper Wrapped Spring Chicken with Rice (RM26.56) Sesame Oil Ginger Wine Herbs Chicken Mee Suah (RM23.08)

Don’t be fooled by the grand facade. You need patience to dine here, long waiting time for food to be served. The restaurant may not be crowded but likely there is shortage of kitchen staff. The waitress will warn you about it at the entrance, add another 10-15mins to the time quoted by the waitress. I came here before had good experience. Very disappointed by the food served now, standard has obviously dropped. The signature stone pot rice is just rice, why is it their signature ? The fish is supposed to be spicy but can’t taste the chilli. The mushroom must have been cooked hours before as it’s not hot or warm at all.