Firehouse Subs Old Alabama

It is 8:30 on Thursday and they close at 9. there are people on the inside and they say they are closed. obviously they didn't want to take my money.

My wife placed an online lunch order yesterday that was supposed to be ready at 11:55. I arrived at that time and proceeded to wait. After much time passed, I asked several customers that were getting their orders what time was their order supposed to be ready. It was well after mine. Finally, 35 minutes later, I get my order. I asked the gentleman why all those orders had been placed ahead of mine. He turned around and walked away ignoring me. I walked to the other end of the counter and asked him again. His response was a salad takes longer to make. Have a nice day I then asked for the manager. The cashier asked if she could help me. I asked again who was the manager but no one would give me a straight answer. I have been in business for a very long time and would never allow my customers to be treated with this level of disrespect. I am very disappointed in Firehouse Subs and would not recommend patronizing a business that treats their customers in this manner.

They have no respect for their customers. I waited 35 minutes after the time promised for my online lunch order. They put several orders ahead of mine. When I asked the guy why, he ignored me.

Getting a little too pricy for my blood. Food is good though.

Sent my son to pickup an online order and it took over an hour for them to make 2 sandwiches. The manager on duty had to jump in and help. Need I mention the order was wrong when we finally got it. This is beyond unacceptable. Had I not paid online, and their refusal to refund me, I would have left the sandwiches there. I'll never go back, not worth the headache for a sandwich.