Baskin-robbins - Jessup

Went and stood at the counter, one employee looked at us and called for another employee in the back to come help. No one came. Same employee looked at me again, walked into the back, sounds like he argued with another person, then returned to the front and continued to do nothing. Still no service.Left and went to McDonald's for a slushie.Thanks for nothing Baskin Robbins.

I arrived on December 7th at 8:20 PM. The drive-through had an automated message stating that they were closed, despite their store and online signs indicating they were open until 10. I parked and attempted to go inside, but the front doors were locked. The employee inside was closing the counter and did not respond to our knock. There was no indication that they were closing early. This was a waste of our time and they lost our business. We will not be returning.

This place is a disappointment. This was the first and last time I will be going to this Baskin Robbins. I went there today with my family to try the New Flavor of the Month and to get some ice cream for the family. When we drove up, we planned to go inside…that didn’t happen. The inside was closed so we were forced to go through the drive thru, which I am not a fan of when it comes to an ice cream shop. But we went through a drive thru anyways. When we drove up to order, they claimed to not have the ice cream of the month (Oreo S’mores). But they did have Oreo ice cream. Which is what I ended up ordering just to be safe. But I can get that anywhere. I’m sure they probably had marshmallows, chocolate chips and graham crackers but if I had to add those things, it would have cost more money. The cashier also sounded a little confused when taking our orders. A couple of flavors weren’t available. They didn’t show a large menu in the drive through either. This place was just an overall disappointment. It is just as run down as the area it is in. I will not be going back. I will go to one of the other Baskin Robbins, even if it is a little inconvenient to do so.

This was absolutely awful. All new people were working. No shift manager. They didn't know how to do anything I ordered. Spent 30 mins changing who was working on my order. It was insane. Do not come here. Especially not for ice cream.

My husband and I went to this restaurant, and the waiter was very unprofessional. The ice cream we ordered tasted terrible and the cones were stale. I do not recommend this place at all. We ended up leaving the restaurant and throwing away the ice cream. It was a complete waste of money.