Dunkin' - Jermantown

Not sure what his name was but whoever was working tonight (3/24 ~6 PM) was wonderful! I've been to this location before and they never quite make my drink taste right but this guy did it perfectly! Even though he was by himself, he was quick with the line and was efficient with getting orders out. Very kind too. Amazing job!

This place is constantly understaffed. The workers are great but it takes 15 minutes to get a coffee because they don’t have enough workers. Will never come

They never have the variety of donuts as they advertise. .

Me: what 's a pink velvet macchiato? Server: uhhh we make a macchiato and add pink velvet *Proceeds to make me one of the worst coffee beverages I 've ever drank* Even the donut was flat, insufficiently filled, and the whole experience was

This location never seems to be able to get a standard coffee or food order correct. I’ve ordered the exact same standard ice coffee from other Dunkin locations across NoVA and this location messes it up so badly every time. They also seem to always way overcook or undercook orders of hash browns, bagels, and other basic food items. This location just seems to not be able to get anything right. Buyer beware- they’ve also recently started charging extra for shots of swirl, which are usually required to make your drink taste normal, which is a franchise level decision. If you’re going to be greedy at least give customers edible food.