Tropical Smoothie Cafe - Jensen Beach

I ordered the three cheese quesadilla, but it came with chicken instead. It was overcooked, resulting in a hard shell. Since it was a takeout order, I ended up throwing most of it away. I also ordered a strawberry smoothie, but it was sour. My total was around $10, which felt like a total waste of money. I wouldn’t recommend this place and I won’t be returning.

I had a very disappointing experience due to a rude employee. When I requested that they remake my smoothie because it tasted awful, they chose to chat and laugh among themselves while glancing my way, completely ignoring my request. As someone who works at another Tropical Smoothie, I found this behavior unacceptable.

Tropical smoothies customer service surpasses my expectations every time. Every time I go there, I'll be greeted with a smile. Thanks for always helping me make great decisions.

I bought a Hummus Veggie salad last week as takeout order. I left the mall and was a few miles away until I realized there was no hummus with my salad. I went back to the same local days later and explained what happened. The young girl came out and said she was the manager. She said that her policy is to trade only food for something else if I had the food present and would not replace my food for what I originally paid. I showed her the photo of my order and showed her that there was no hummus in my salad. I was confused because most companies realize if a mistake was made, then they try to make the situation right for their customers. Apparently, customers do not come to this place first. She offered no excuse and said that's her policy. I'll never go back there. Extremely poor customer service.

Inconveniently located inside the mall but not specified on the app. The address also makes it appear that it is located on the main road outside the mall, not inside the food court in the center of the mall.