Burgerville - Jennings Lodge

I ordered 4 cheeseburgers and 1 plain burger, small fries and a small coke. It came out to $33 and some change, I asked her to double check the order because that seemed steep even for Burgerville. She said yep order was correct and that was the total. She did offer a pup cup to my dog and of course she loved it. That is why I added a star to service. I had to pull forward and wait for my food for a few minutes which if fine; however, when she brought out the food she gave mine to the car behind me and gave me their food. I seen by the tag on the bag it was not my order- so I called her back after she gave my food to the car behind me, who did not check the tag and proceeded to eat some fries before she could get my bag from the car. I asked her if she could replace the fries and she stated that they did not touch anything and they could/would not replace the fries, um ok I am not going to eat them now they had their hands all in them. So I head home. I get home and start handing out burgers slapping hands as they grab for fries (lol) b4 I could tell them they have been molested by the car behind me. I seen there is an extra burger a plant burger in my bag that I missed on the tag as I seen burgers and fries. So she charged me for a plant burger even after I asked to double check the order before I paid. I called the store and they told me that I can bring it back and get a refund- I told them I am in a middle of a move and will bring it later if possible. I brought it in that evening keeping it in my fridge until we did the last run and I was able to bring it to them with the paper of the items that they tape to the bag. The younger person told me there was nothing that he could do- I should of brought it back earlier and turned his back and started talking to the other co-worker like I wasn't even there. I threw the plant based burger away and walked out saying good-bye to Burgerville. Eating out is a luxury these days and I would rather spend my money at an establishment that cares about their customers and try to make things right. I did not order the burger I paid for the plant based burger, I did not order I could not get one person including myself to eat said burger, the smell is something else.

Fantastic location. Food is great. Employees are friendly and service was great