Ihop - Jackson

Additionally, the server didn’t check in on us to see if we needed more drinks or address the lengthy wait time. I finished my drink in about five minutes and never received a refill, which was disappointing. To top it off, a takeout order we placed at the start of our meal took another 20 minutes to reach our table, still without any offer for a drink refill. Thank you, IHOP, for the great food, but sadly, the service left much to be desired—definitely lower quality than my local McDonald's.

The family visited the restaurant for a family outing and we had a great time. We enjoyed our meals, and the prices were quite reasonable.

The food and service were excellent. The only downside was the fire exit alarm going off during my visit, which was quite annoying.

I've always wanted an IHOP, but since one opened in town, the quality has declined rapidly. The service is extremely slow, nearly nonexistent at times. Food often arrives cold, or sometimes isn't served at all, requiring us to request that unserved items be removed from the bill. Today, it took us two hours from the time we arrived to when we finally left, and that was only because we went to the counter to pay; the restaurant wasn’t even busy when we got there. It took about 40 minutes just to have our orders taken, and another 30-40 minutes before the food was served. While the staff are friendly, there’s definitely no sense of urgency. I even saw a few customers get up and leave. I understand there are staffing shortages everywhere, but these wait times were just excessive.

The food is fantastic! However, the service is quite slow; the staff seems to take their time getting to you. Even with only three tables occupied, it took more than an hour for our food to arrive. I suppose that's just how it is in lower Michigan! Food rating: 5/5.