Hilton Garden Inn Jackson Downtown

Our stay was absolutely great at Hilton Garden. When we pulled up we were greeted by an extremely friendly valet who helped us with our luggage. Matt from valet even took our luggage to our room. The check in was great and the room was clean and comfortable. We also had delicious food and drinks at the bar even though the wait time was a little longer than to my liking. Excellent service by the hotel manager Salmun who met us at both check in and check out. We travel regularly from Florida to Louisiana and this is now our regular stop

This property did everything we needed plus some. The room was very clean, quiet and the security was tight. The service was top notch, valet greeted us and helped with luggage to the door, the front manager pointed us to the front desk and we had no issue with the check in or access to the room. Great breakfast area and lounge. The pool is small with little to no lounging area (as with most downtown properties). Lot of children running around made for a loud area so we skipped the pool time.

The only thing was not receiving house cleaning due to shortage of staff. The hotel was beautiful. Friendly staff was awesome. When I went to breakfast it was clean and food was ready and hot. Make it verbal about parking and cleaning of your room, so it won’t be a surprise.

Where to begin. Diamond member with Hilton. Got to hotel late, no water gift for being a Diamond member. I did get upgraded to 2 room suite. Got to room, curtains do not work; electric type. Both windows were covered so bedroom was dark, but light coming through in the morning and no way to adjust. Found plastic trash on the floor. The AC in the bedroom barely kept the room cool enough at night. The AC in the main room did not cool. I had to power cycle a few times and then on the second day it started working. Everything feels dated, dirty and old. I requested room service on the second day and was told no problem, got back later in the day and nothing. I went downstairs to at least get some more coffee and cups, they could not even find any cups! Handed me a coffee cup and that was it. The ladies at the front desk have all been nice for the most part, I believe they are trying but all the issues with the hotel are just unacceptable. Rather than the owner manager spending time responding to my post, just spend some time and money and get this place in shape.

This should be labeled as the Marijuana Garden Inn. Our room smelled of the devils lettuce non stop. We had Marijuana debris on top of the mattress. Valet was the 5star service. Super funny guys and really took care into what they did. The front staff were also very nice. But man the rooms were rough. Location is also bad. Won't be coming back here on our way back as planned.