Blaze Pizza - Irvine

For a fast bite, this place is good. My son loves the pizza here because it's owned by LeBron James. The toppings are not bad. I like their art lover pizza.

We’ve been to this location twice now and both times have had a great experience. The staff are friendly and really take their time when constructing your pizza. We’ve been to other Blaze locations where they were much more rushed in making our pizzas and it showed in the final product. We’re vegan so we get no cheese and all the veggies which they are very generous with. We love this location!!

I've been to other Blaze pizza locations so totally know what to expect.The food was great. On point. What I expected. I got a regular crust, double pepperoni, sausage, black olives, and jalapeno pizza. Really good.The issue I have is with the service. The person that helped me out never looked up. She seemed depressed. Not wanting to be there. Low voice. No energy whatsoever.We never know what people are going through in life. So we have to be sensitive to that I get it. But if you're in a customer facing position, you gotta do better.

I know the vegan cheese is expensive but don't skimp or people won't come back.

First, I do want to acknowledge that I really like the pizza here. It 's very delicious. We always get the build your own. We found that we have to build our own in person. Because it doesn 't come out as satisfactory when you build it online. Ok. Why is it 1 star? It is grossly understaffed. And the system is broken. The workers are stressed and very cold with the customers. As I am writing this, we are the only ones in line. There is only one table taken. Place is completely empty. So we are the only ones in line. Employee told us up front that there are lots is online orders ahead of us. So it will be 15 minutes before they even take our order. Can you imagine if there was a line here? I 'm sure there some in line behind us would complain or just walk out. The system is horrible. They need more people working on orders especially during lunch time. Only 2 employees. And they were working on lots of pizzas. I feel bad for them. We used the retail therapy app which gives a BOGO pizza with purchase of pizza and drink. When we tried to redeem it, the manager started questioning the validity of it. Where did you get this app? They are a third party and I don 't know if we work with them . If you want to question and confirm the validity of the promo, that is totally understandable. He eventually honored it but said he had to verify that they work with the this company. The tone in which he did it really made us feel like we were trying to cheat them or something more sinister. We found ourselves having to defend ourselves. If it weren 't for the fact that we were getting a BOGO, I would definitely have left and got his name. I understand he is under a lot of stress, and I do feel for him. But you don 't need channel that negative energy, resulting in a **** poor experience for the customer.