Tropical Smoothie Cafe - Innovation

I ordered ahead and my husband went inside to pick up the order. As soon as my husband came in the car the flatbread felt cold. I opened it and everything was cold! I went back inside and the manager gave a lame excuse to why it was cold. They obv didn't heat up the flatbread sandwich. I was annoyed and I wont be going back after always giving them the benefit of doubt, many years later they still suck.

If i could i would leave 0 stars. One of your employees, Ariana S is highly highly rude. I walked in this morning asked her how she was doing; she ignored me. I proceed to order and then when I say one thing she asks me “are you done” as if she was rushing me and I was wasting her time. She starts making my food and when she is done making it she slams it on the counter and walks away. She doesn’t say thank you , she doesn’t say have a good day. She just slams my food and walks off. Very very rude and unprofessional. In all honesty she is lucky I did not go off as much as I wanted to.

The smoothie I ordered tasted watered down and the fruit tasted spoiled. I asked if I could get something else. I was willing to pay the difference for it. Or a remake would suffice and the cashier told me no. He tried to charge me for another smoothie. I had to walk out and throw away a $7 that was inedible. Used to come here so often and now the quality has gone down tremendously

According to the manager, this is the new way that tall tropical smoothie cafes make their breakfast burritos. Something does not seem right here. This is a smoothie burrito. I think they are confusing their ingredients

I ordered in advance for a pick up smoothie. When I got to the counter i think the manager was training someone it looked like on the register. No hi or anything from anyone. Continued to be ignored 2 feet from them for like 3-5 minutes. And then they just leave. Then a girl finally comes from the back and finally gets my order. Crazy bad customer service