Kfc - Indian Hill

The service is horrible. The black woman is really rude. I haven’t even got my food yet and Al ready weighting a review I’ve never took the time to do one of these but I am today.

Won't go back. Waited 20 minutes only to be told they didn't have the chicken I asked for. They would gladly swap. I said no. How long a wait I asked. 10 minutes, I was told. I said just give me my money back. They said no refunds. I paid in cash, just give my money back. I don't know who you think your talking to was the response as she pointed to her stupid sign. I went outside called the hotline. Made it worse as you get an Indian who can't speak or understand english.

The dining room was nasty. The bathroom was disgusting and out of date. This has become the worse KFC in the US.While employees are just standing around doing nothing this place is horrible. This is why most restaurants have a district manager, obviously this location isn't being visited or improved. Look at the reviews this place is failing on purpose. The more satisfied customers the more work,the more angry customers the less work. Go lean against the counter while your store is disgusting and failing in every aspect. No ketchup or honey in the lobby so I Stood at the counter for 3 minutes just for honey. They asked me to use the kiosk and would not take my order even though they weren't busy at all. If I could give ZERO STARS that would actually reflect the food and service you will receive if you go here.

Kiosk is how you order. We had an awful time getting it to work. Went to counter and asked if there was someone who can help us. The girl that came out was rude. Acted like it was so easy and we was too stupid to figure it out. But then she couldn 't get it to work. She had to restart it. Asked 3 times for a receipt. Won 't go back. I wouldn 't send anyone there. And when I found out the girl that 'helped ' us was the manager, I thought she needs to be fired. I spent over $20 there and it wasn 't great. And the manager had gloves on, fixed her hair with gloved hand and reached in to get chicken. All around bad place to eat.

Service is HORRIBLE! The workers are RUDE and extremely LAZY! We had 6 people in our family and waited 45 minutes for our chicken. When we ordered we were told a 20 min wait for our chicken which we said was fine. After 25 minutes we asked if it was done and they told us another 5. After 5 min they told us it was almost done. 46 min in total from the time on our receipt. No cars came through the drive thru (obviously people know not to come here) and 2 men came in to order them left bc no one would help them. We asked for water cups and they said I'll have to check if I'm allowed. REALLY! Do not go to this KFC. The manager is just beyond rude with an attitude. Did not want to give us condiments. Yelled at an employee for giving us 6 plates. THERE ARE 6 OF US. When asked for an Xtra fork we were told I counted 6 when I gave you them. Well one was being used as a scooping for for the sides. I shouldn't have to explain why I need another one. Bathroom and dining room floors were filthy and tables need wiped. And the 3 workers just stood around leaning on the counters doing nothing. Will never come here again!