Dunkin' - Independence

The drive-thru was busy and the staff seemed unfriendly, and the service was lacking. I misunderstood my order and ended up with spoiled items. I can understand why this place only gets two stars!

I ordered a donut, two donut holes, a latte, and a water with no ice. However, they only remembered to give me my latte. When I inquired about my order, they handed me two donut holes - the dogs seemed happy with that. I asked for the rest of my food, and they handed me a bag, saying everything was inside. I should have checked, but I was too busy trying to get my water because I was really thirsty. They did give me my water without ice, but it actually had ice in it. Now I'm home, and I’m frustrated with the whole experience. I give up!

Definitely not the best Dunkin' I've been to. I occasionally visit this location for convenience, hoping it has improved, but unfortunately, it hasn't. The coffee is very weak, although the service is friendly.

So we ordered and waited at least 30 minutes, then we notice the ladies in the back on their phones, so I asked them about my food one of the ladies told me, she does not know where my food is and she is the one that took my order. we saw them take 5 and go through the whole journey while we waited for our food, there was a manager next to us who did nothing. After another 15 minutes the young man who took the whole journey through commanded, made our food, while the ladies stood there and did nothing, he also gave us a free sand that was for the long waiting period. this is the second time that happened to us at this place

Didn't have what I wanted even if I'm out on vacation I'd like to have my favorites which they didn't have. They had no bacon and no smoothies. Didn't like that at all. But I still Love D&D