Dairy Queen - Idaho Falls

DISAPPOINTED!!! We came in specifically for the buy one Blizzard, get one for 99 cents deal that we had seen advertised on a tv commercial, but when I

Our food took forever and we were the only people in there A bunch of teens were working and messing around so maybe that's why.

I arrived at the drive through at 8:57pm tonight and didn?t even make it out of there till 9:53 (without any food). There were 4 cars in the drive through (2 of the four had already ordered). I didn?t make it to the window of the drive through until9:45. I only ordered two small blizzards. After waiting so long, I simply asked for a refund. The employee told me that theywould go get the manager for that. I waited there for another 10 minutes before being told to come inside to get my refund. Iwent inside and got my refund at 9:53pm, an entire hour later, and they didn?t even give us our blizzards after all that, so Iliterally just wasted an entire hour of my life for nothing ????. They definitely seemed short staffed which is understandable,many businesses are struggling with staffing so that?s fine. The part that made me upset is that there was no manager to beseen who could take control of the situation and at least be upfront with customers. The cashiers and other employees up frontwere young and nervous and very apologetic, and quite frankly there should have been someone up front with more experience tohelp deal with customer concerns instead of leaving that to these kids. The kid who took my order literally said ?you know whatlet me just pay for your food I don?t care if they fire me?, while struggling to figure out how to process my refund. All Iwanted was two blizzards ????????????

Always nice staff. Fruit flies going CRAZY in there though. And no one was wearing gloves or hair nets ?? Really interesting. Looks like the kids had basically no work uniform to conform to. Please. Pull up the pants , tie your hair back and stand upstraight. it would really complement the nice service we get) Stuff leaking on the floors forms the garbage cans. Garbagecluttered around the seats. Usual. Rush hour I guess

Health and sanitation issues. Went in and ordered and waited for my food. I noticed a million gnats and flies flying around. They?re all over the window sill and around the store. I decided to look in my food and found one in my burger! I threw out myfood and went elsewhere but feel like some of the bugs have left with me