Dunkin' - HYDE PARK

I placed two online orders and when I went to pick them up which I thought should be super quick the line was as usual backed all the way out to Route 9 and after waiting for literally almost 20 minutes no exaggeration I arrived at the window only to be handed the wrong order. The cashier then had the gall to ask me if I was sure of what I ordered. I was really quite shocked because I know what I ordered and tried to show her on my mobile app what I wanted but she seemed very flustered and she closed the window and came back with another woman who seemed equally as flustered and I explained I just wanted my order and how I'd already been there 25 minutes and the line was not getting any shorter so they might want to step it up. I then said I was going to just let my bank handle giving me my refund because the woman who had come over I assume she was manager but she sure didn't act the part had in her hand a bunch of crumpled up papers she picked up from the trash and she didn't seem to know her right from her left. I was feeling very bad for the other poles who were stuck on this line as long as me and I just wanted to be done. Even on days that I'm just passing by and not going in the line is out to Route 9. I can't understand why they can't get it together. That was my last straw with them because the last three times I went my order was wrong every time so now it's just a done deal I guess I'll go over to Starbucks

Solid Dunkin' Donuts! Parking is tight if it gets busy, but the drive-thru moves quickly enough. They definitely have a great and friendly staff. Everything is usually very fresh and tasty. I've purchased most things on the menu.

This location always gets my order wrong. I order a hot black with 4 sugars. I get light with no sugar. I've gotten black with no sugar. I've gotten light and sweet seems like 12 sugars. Always messed

Leave 5-10 business days before you need your order if you're going through the drive thru.

Not only at this restaurant, but in the nearby areas too. The staff really needs to understand what "toasted" means. The bagel should be light brown to brown with a firm texture. I'm not sure who scared you all into not leaving the bread in the toaster, but please inform the next customer who complains that it should be toasted, not burnt.