Papa Johns Pizza - Hurricane

I received the wrong pizza initially, which was left on my porch without a knock. The second pizza I received was also incorrect, and the replacement pizza was burnt. This mix-up really ruined my dinner plans.

I recently left a negative review for them, but they reached out to me and resolved the issue. It appears that there was a mix-up with my online order, and the incorrect pizza I received was not the fault of the store.

On February 14th, 2020, I ordered a heart-shaped pizza from Papa John's for my daughter. Despite it being one of my favorite pizzas, I was disappointed with the quality I received that night. I was informed that the pizza would be ready in 35 minutes, so I arrived at the designated time to pick it up. However, upon driving the 8 minutes home, I discovered that the pizza was burnt all around and cold, resembling a rock-hard cracker. It seemed like it had been left out for hours and was completely inedible. I regret not going to Hussen's instead. Unfortunately, Papa John's has lost a customer in me.

My family frequently orders from Papa John’s. My son, who is a picky eater, absolutely loves their pizza. However, after a recent experience with a rude delivery driver, I may have to reconsider ordering for delivery again. The driver made a snide comment before handing me my order, which I found completely unacceptable. I have worked in customer service before, and it is never appropriate to speak to a customer in such a disrespectful manner. Regardless of what kind of day someone is having, it is never the customer's fault. I was extremely disappointed with my latest experience and will need to think twice before ordering delivery from here again.

I've ordered from them twice in the last 6 months and each time it has been a horrible experience. the food use to be good the service use to be good now it is BOTH horrible.i will not eat there again