Shogun Japenese Grill - Humble

The service was unprofessional and confusing. My party never received a table because only two out of ten guests arrived within five minutes. When we asked how long the wait would be, the hostess responded with an attitude, saying that if we had arrived on time, we wouldn’t have to wait. Then, she seemingly switched to speaking Japanese and started acting as if she were fluent, but then stumbled against the fish tank due to the heat in the restaurant. It was such a rude and bizarre experience.

Our experience wasn't the worst, but we definitely won't be returning. I suggest avoiding the sweet and sour sauce and any dip sauces; literally just ketchup was a bit embarrassing for them. The restaurant was empty, and so were our drinks. Also, steer clear of the samurai roll. However, the shady dog, humble roll, and chicken roll were acceptable.

The staff at this restaurant is extremely rude and incompetent. They gave my pick-up order to the wrong person and refused to rectify the situation, leaving me without the dinner I had ordered. I don’t understand how management can allow such poor customer service, especially when they refuse to acknowledge their mistake and instead accuse me of picking up my order, which I absolutely did not. I spent nearly an hour in the restaurant trying to figure out what was going on, as they kept going back and forth, saying they would make it right but then claiming they couldn't. In the end, they didn’t even re-submit my order. I’ve gone from a five-star rating to a one-star rating because this manager seems more focused on covering up her mistakes than on taking responsibility for them.

We were there to grab a quick bite, we ordered two orders from Shaggy-Rolle, OMG-Rolle and a bowl of yakisoba. Sushi rolls were good, we enjoyed it. on the other side, yakisoba was very salty and tasted more like soy sauce. total experience was good, clean and beautiful place.

This is not a hibachi experience, just live cooking. I've been to multiple other hibachi restaurants, and they've all wowed the table with a performance. This one had no performance just live cooking. The only reason for 2* is the food was good. But the restaurant needs to work on their cleaning routine I had a very unappetizing view of gunk.