Whataburger - Houston

I won’t get into all the details since it would take too long, but to summarize, it took 45 minutes for our order (which we didn’t mind at all). However, when we finally received our order, it was completely wrong. We kindly tried to explain the mistake several times, but the staff seemed very annoyed with us. They asked us to move forward in line, and when the food was brought out, the employee practically threw our order at us. It was absolutely ridiculous and completely uncalled for, especially since we were nothing but polite and patient the entire time! In short, if you’re a cancer patient craving a grilled chicken sandwich from Whataburger, I wouldn’t recommend coming here. Lol.

My husband didn't receive the bacon and avocado that he paid for, and the customer service from the front counter employee (a heavier-set Black woman) was disappointing. We also didn't get the condiments we needed. When I asked for my missing spicy ketchup, she had the nerve to respond back to me. Seriously, it's not coming out of her paycheck—just hand over the spicy ketchup. I wouldn't recommend coming here!

WAIT A BURGER is incredibly slow; it took an hour to get a burger at 11 PM. There were a bunch of kids loitering in the drive-thru, and the place simply isn’t properly staffed. One employee even stepped outside wearing his plastic apron and smoked in his car—there's no way he’s changing that apron afterward. I would advise avoiding this restaurant completely.

Why is it so hard for people that work in fast food these days, to be polite. I thought I would give this Whataburger location a try. After I placed me order, I did not receive a number like they hand to everyone. The person who took my order said hewould bring it to my table. I figured he would remember what I ordered since he did not hand me that number. He never told methat there was a number on my receipt. I ordered onion rings instead of fries. When the meal came out he was calling for anumber I did not have. The order was missing its onion rings, so I assumed it wasn 't mine. After 5 minutes I went to the kitchenand said that burger is probably mine but there 's no onion rings with it. I waited another seven minutes when they finally cameout with my order in a bag and slapped it down and said, here . I asked if I could get a tray. He replied, I haven 't gottime for this . At this point the burger was cold, so I asked for my money back. He stated, he wouldn 't do it but his managerwould. The entire time I was getting my refund, he walked around the kitchen complaining about me at the top of his lungs. Ahyes, service with a smile. I got my money back. What a disappointment! I will never go into this Whataburger again! Anincompetent punk with attitude.

I literally tried to buy food from these people when the dining room was closed by walking from my hotel room. And was told that they could not sell to me if I was not in a car. Despite the fact that I had a $20 that I showed them. I was staying at a nearbyhotel without a car and this was the only place open ?24 hours?. But I guess only for people in cars. I love Whataburger and wasexcited as an out of towner to have one, but am extremely disappointed that 24 hrs excludes people not in a car and they do notwant cash payment. If I could give zero stars I would.