Kitchen And Pantry - HOUNSLOW

It’s a shame this place used to be really nice. The service is still VERY friendly but the flavor of the food and the presentation has dramatically declined. It’s full of comfy couches and seats that look like they’ve seen better days. Huge selection of breakfast items with fresh juices made to order. Feels like a local favorite so it can be hard to find a table during peak hours.

Nice to sit outside on decent weather days. Though can obviously get busy on fine weekends; especially al fresco. Food is doable everyday nosh. Prices are not bad for the area. Staff are hit and miss, but generally pleasant. Might need a bit of future refurbishment given the area's clientele expect decent quality, though compared to many cruddy places, it's not by any means bad.

Popped in for a quick snack with my family. Service was very poor there appeared to be a lot of staff but no one seemed interested in taking our order. When they did they seemed confused about what was on their own menu. Our simple order (tea, cokes, cake) arrived over 15 25 minutes and many items were missing that we had to chase, when they did arrive the food was poor quality. We ended up cancelling some of the order as it was taking so long. For reference the place was half full on a weekday so not exactly peak time. I don’t know how this place survives with such poor service and food.

I recently took my daughter to this restaurant for breakfast. She ordered breakfast tea and crushed avocado with poached egg on granary toast. I ordered the same but added bacon as an extra. The dish came with chilli flakes that you can add to your liking. I also had an Americano coffee with hot milk on the side. The food was delicious and the coffee was enjoyable as well. The restaurant also offers a wide variety of pastries and cakes.

This is a difficult one because I am a regular to K&P and have witnessed a gradual decline in what could be a great place. Location great, decor and seating okay, family friendly etc. But... One gets the sense that whoever owns the place is never/rarely there. One or two of the staff are great; smiling, attentive. Too many are surly, inattentive and have that special knack of looking anywhere other than at the tables and diners. And the food is mixed. Breakfast is great. Today’s lunch (jacket potato) was hard and stone cold; so cold it didn’t melt the butter that was on it. This would have/should have been obvious to the staff. But today’s real kicker. It’s around freezing point today, with a bitter wind. And the spring on the door isn’t strong enough to close it. Each time someone entered or left the door remained a good 9” ajar with the bitter wind blasting through. And it’s been like that for ages. Why don’t they fix it? The staff must know because on a few occasions we asked them to close it. In the end I shared door closing duty with a lady from another table who had a young baby she was trying to keep warm. I’m going to give it a miss now until the warmer weather as I’ve suffered lesser versions of this too many times now. If the owner is reading this and wants to make a real go of K&P they just need to be there for a while. Sort out the door, retrain or replace the miserable staff and add a little quality control to the kitchen.