Costa - Horsham

The staff (two girls) seemed unhappy to be there, possibly towards the end of their shift at 4:30 pm. When I ordered a latte, I wasn't asked if I wanted it to go or for here. When the girl started pouring it into a glass, I politely asked if it could be in a to-go cup since I wasn't staying. She rolled her eyes, grabbed a cup, and left it on the side without saying anything. It made me feel uncomfortable, which was disappointing because I used to enjoy going to this Costa.

If your looking for a good customer service along with the tastiest coffee you'll ever drink, find evie. Most charming barrista I've encounter and definitely makes the atmosphere worth the journey. I will be coming back

Always a line to wait through, nice coffee. Comfortable chairs, if the venue a little noisy. Will go back

Went to costa today (21/01/22) and was hugely unsatisfied with the hospitality. One employee witnessed a friend of ours take a chair and join it to a six person table, it wasn’t any inconvenience to anyone but she still refused to let him sit there even though he was going to buy something anyway. Bearing in mind another group of people who were behind us were sitting on a four person table and they were a group of five, she didn’t have a problem with them whatsoever. She was incredibly rude and made us want to leave, which we ended up doing. This isn’t how any employee from Costa should act and to be honest I expected more from the chain. The Costa in Swan Walk is a lot more inviting and friendly so I encourage anyone to go there instead.

OK. Nice design inside, the back albeit a little chilly from aircon, I think was quite sultry, darkish and cool. So good. Costa is Costa, so the coffee is the Costa way of making lattes, poured from a cup into your paper cup.