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Contribuiți la feedbackSo disappointing! So dated and not clean (pictures speak for themselves). What is not pictured was the pack of camel cigarettes in the trash can and the pile of cocoa pebbles under the kitchen sink when we arrived to unit 2343/44. I totally understand you get what you pay for but we spent $4000/wk for a 2 bedroom. No maid service and no beach chair, towels, or umbrellas. The only reason I gave 2 stars was because the air conditioning in the room cranked despite being extremely hot and humid all week and the young happy waiter in the bar/restaurant was so very pleasant.
STAY AWAY! This could have possibly been the worst hotel that I have ever stayed at in my life. Our room was so gross there is no way it was cleaned prior to our stay. Bathroom tub had a SOFTBALL size hole in it like a hole (you could see down into the floor). Their response time took 3 days and they put flex tape over it. There was multiple pieces of chewed gum stuck to bathroom ceiling. My shower head was so low that I had to duck my head everytime that I used it. Our refrigerator leaked all over the floor for 5 days straight. The white leather couch was stained brown. Neither TV worked our entire stay. I went to the front desk every single day to see if they could transfer me into another room and they laughed and said sorry we are sold out If we weren 't with a large group I would have been gone in about 2 minutes. If you think you are staying in a place that resembles the pictures that you see online you are sadly mistaken.
Our tower had its own small pool, which was nice. It was also nice to have two indoor pools to choose from when the rain started. The two main outdoor pools were small and not well maintained. What I really did not appreciate was the lack of courtesy from the staff: I called twice and left voicemail messages asking why I was charged a damage protection fee. No hotel has any business charging this, especially when they are already nickel and diming the consumer with Resort Charges and Access Charges. They are welcome to charge a security deposit and then refund me upon examination of the room but a non-refundable fee is outrageous. To this day, no one has returned my messages. I suppose they are thinking: Hey, we successfully swindled him out of some money so why bother calling him back???? Anyway, I will never stay here again.
This place is disgusting! The carpet was stained, mold in the bathroom, sliding door would not lock. The beds had nasty sheets. The pictures are not up to date with what it is today. We only stayed 2 days out of the 5. Don't waste your time and money on this dump!
This hotel was absolutely disgusting. The place is not clean at all. The pictures are not what the rooms are like. Our bed sheets had not been changed, they had sand all in the sheets. The murphy bed had red/orange/brown color stains on them, the pull out couch beds mattress had nasty black stain on them as well. I had to go get new sheets for the beds myself and change them myself. (something your housekeeping should be doing but clearly failed) We had 2 microwaves and 2 mini fridges in our room, the one microwave would not stop running unless you unplugged it, and the one mini fridge was hot (yes it was plugged in, the temp was to the coldest it could go, and the bath tub was dirty. I found us a new hotel to go to for the rest of our stay and left ASAP!!! The hotel was really rude with me when I was trying to get my money back for the nights not staying since we were leaving, and they wouldnt compensate me for the night that we were there. I wish I didnt have to give this a star at all. DONT STAY HERE ITS NASTY!!!