Pizza Hut - Horn Lake

Great customer service. I would order from them everyday if I could afford to. lol.

We ordered online and did not get our cheese sticksThe soda deal came with substitutions in a smaller for three of the four choices.

I ordered one thing and got something I wasn't aware or ordering, ended up with something I didn't want and neither staff or manager offered to make my experience better!!

We went here to order a Pizza.The wait line was Extremely long and All the customers in front of Us were saying that the Cashier went to the back And left them All standing there without giving any reason. We Left and So did other Customers.

The app was a bit confusing.. I thought I was ordering delivery but after 20 mins or so I looked at the app and it said “your order is ready for pickup”..I do not remember choosing the pick up option, but I guess I didn’t choose delivery either. So that was my mistake, I guess I assumed delivery was the default option. So I made the drive to Horn Lake even though I really didn’t want to! . Anyway, when I walked in there were 2 other people waiting and no employee to be seen, but it was super clean from the floors to the windows. Eventually a girl came out after 3-4 minutes. She asked my name and retrieved my pizza, then she opened the top of the breadsticks and pizza for me to check that it was correct and it was. She gave me a nice big stack of napkins when I asked for some. It had been at least 35 mins since I had placed the order so I was thinking surely it would not be hot. I wanted to have a slice before it could cool down any further (we all know once it cools down pizza is never the same no matter how you try to reheat it!)and to my surprise it was very nice and hot from being in the warming case, so I sat in the car and happily stuffed my face like a mf’er! I got a pan pizza with pepperoni and jalapeño. The first bite was overwhelmingly spicy but delicious. Those jalapeños are no joke! I removed ALL of them from the slice and it was still extremely spicy, so much so that my forehead began to sweat by the time i finished it, and my stomach said “hell no!” when I thought of having another slice. I would appreciate an option for “light” toppings (if there was an option for that on the app I must have somehow missed it) which would probably still be a bit too spicy for my taste but would have allowed me to eat another slice. The breadsticks were also warmer than I was expecting, the texture was right on point, and the taste was totally delicious. There was loads of flavor from the spice mix they sprinkle on top, which is my favorite part. There is just nothing else like those breadsticks! So for me it was pretty good overall! I had been ordering Dominos delivery but decided to change it up after seeing too many Pizza Hut commercials on tv.