Blacks Burgers - Horley

We ordered delivery to our hotel at 1730 and our food didn’t get delivered until 1900 and they didn’t complete the delivery through the app so we had no idea that it had gotten delivered to the reception desk. We tried calling the restaurant and they didn’t answer the phone. So we walked all the way there and the 14 year old that was working told us it was already delivered. They didn’t apologize or seem to care at all. So we walked back to our hotel and our food was cold. The burgers were still good cold though. Just disappointing they didn’t offer to do anything about it. Service: Delivery Meal type: Dinner Price per person: £10–20

Sort your app out , and customer service when rang the horley branch, I order lots never again.

Absolutely terrible My order arrived through Uber eats which initially was fine until we opened it, it was missing two sides Had to ring the venue several times as everything I did the phone would be answered but no one spoke, instead I could hear people in the background talking amongst themselves, eventually got through to try and arrange replacements or to find out how to go about getting refunded to be told by a female front of house staff Well it 's not my problem, uber must have taken it I tried to ask how to rectify it to constantly get shot down with not my problem, contact uber I know it was in there I packed it myself The attitude is not what I expect from a restaurant and when I asked to speak to a manager I was told there was no one available Before she rudely passed the phone on to a male, he told me the process which I needed to follow minus the attitude.

Rude staff. The woman who works in there doesn't deserve a job. You are clearly in the wrong job!! Ordered food half missing, we got blamed for that. Took about 20 minutes to call them and then got rudness on the phone!! Outrageous.

Just had the pleasure of dealing with Dave in the Horley restaurant. Absolute gent. Customer service on point.Went above and beyond to make sure our order was delivered perfectly, resulting in a very happy little girl.Great food too. Will be back for sure.Thank you Dave!