Tropical Smoothie Cafe - Holly Springs

Every time we come, the service is slow and something is missing from our order. Today, my husband picked up the order we made 10-15 minutes before his arrival. I ordered a Quesadilla, a smoothie and a bag of chips from the app. Only the smoothie was ready, so he waited about 20 minutes and thought they were just busy. He asked for help. There was a girl who looked 11-12 years old and I'm not rude, she looked seriously as old and it's something that should look in the eye. My husband said we missed another Quesadilla and a chip bag. You said we didn't have an order. He asked them to check the computer, and she didn't say they didn't have anything for me except the smoothie. He showed her the receipt and then another employee came by and said they were sorry and went to make the food. The 11-12-year-old gave my husband the Quesadilla without a bag and no chips. He asked for the chips, and they said again suffering and gave him the bag and chips. I'm trying to get back here again and again in the hope that they will improve, but it just seems to get worse. We will not return.

The worst franchise I experienced. Staff who carry hats backwards and nobody wanted to take my order!! One of the employees called Roach! and laughed!! Visit your own danger!! Update 06.10.22 called the company number the same day as incident and told them about my experience and asked for recall! From this date, no back received call tells a lot about how they take care of their fighting business!!

Ordered the new dragon fruit and it was terrible. Watered with very little fruit taste. I don't know what they did, but I cost it much better than this one today. Very disappointed.

VEGAN OR VEGETARIAN CHECK YOUR FOOD. I've ordered from this place, and despite saying ?no chicken? and sub-plant chicken I got real chicken. I thought I checked the second time and rushed out to get back to work. But I haven't been through enough. The managers were both great and offered Remakes/Refunds.

Yeah, but no. One out of four young ladies who were working actually seemed like she cared about my order and what was happening. When another young lady basically threw my food over the glass and said here you go I knew something was wrong. I checked the food and things were missing. I guess I intimidated them because I asked for the missing items because they all switched up quick. Who pays for something, but walks right out KNOWING that you didn't get everything you paid for? The picture attached is also a part of the missing items. Not sure if anything else was done to it but it was thrown together by a mad teenager ?