Dunkin' - Hoffman Estates

Yesterday I tried to place an order though drive thru. they asked me to repeat my coffee order at least 3 times (it is a med iced coffee w/skim with 1 packet of sweetener) and a donut. I get up to the window and she hands me the wrong donut. So I handedthe donut back and repeated the one I ordered. Not a huge deal, but she was obviously annoyed. Its not like she paid for andreceived the wrong order, right? Next she hands me a coffee that clearly has cream and not skim. There is a huge difference ifyou have ever ordered them. Skim does not make the coffee white ish when added. It simply isn't black. When I told them itwasn't skim, she tried to tell me it was and after a second time, she went back and made it properly and I went on with my day.I just assumed it was a bad day. No. Today same drive thru, but there was a nice woman who took my order (the same order asyesterday). I get up to the window and she hands me the RIGHT donut, then the same cranky lady from yesterday tried to hand methe drink with cream AGAIN. So I tell her it isn't skim and she swears to me it was and pushed it into the window. I told herthe only way that would be skim milk is if she poured half of the glass with milk and a splash of coffee. So she rolled her eyesand went back to make it. I swear she came back with the same glass or at least the exact same mistake as the first time. I toldher I didn't want it because it was wrong but I am not going to argue with her. So I left already paid for the coffee that Ididn't get mind you. I will not be going back to this location anytime soon. She may be an amazing worker and person, butreally should not be in a customer facing job when she is giving the customer attitude when she gets the order wrong. I don'tget how Dunkin' can get coffee wrong soooooo many times (it seems a bit more widespread then you would think) and I NEVER havethis issue anywhere else.

I've been going here regularly. The service is on and off. I've not complain up to now. Today they didn't have croissants or English muffins in stock. Fine, not the end of the world. But I asked the guy at the drive thru for couple of extra napkins. Hedidn't want to give it and top of showed such a bad attitude and insulted me to move my car from the drive thru. Pathetic.

However, the same problems arose today at the same drive-thru. A nice woman took my order (the same as yesterday). But then the same curvy-haired employee from yesterday tried to give me a drink with cream again. I explained that it wouldn’t blend well. She confidently insisted it was fine and handed it to me. I explained how skim milk looks if you fill half the cup with milk and just add a splash of coffee. She rolled her eyes and went back to make it again. I was certain she returned with the same drink or at least made the same mistake as before. I told her I didn’t want it because it was wrong and that I wouldn’t argue with her since I had already paid for my coffee. I don’t think I’ll be returning to this location anytime soon. The employee could be great at her job and a nice person, but she shouldn’t be in a customer service role if she reacts negatively when getting orders wrong. I can't understand how it’s so difficult to get a simple Dunkin’ coffee order right; it seems to be a recurring issue here, but I’ve never faced this problem at other places.

I understood my order completely wrong and the addition of everyone was terrible. if I could give 0 stars, I would.

Very happy with the experience I had yesterday!I ordered two lattés yesterday afternoon, and on top of my order, they have me several FREE doughnuts!I know they're probably required to get rid of excess doughnuts at the end of the day, but it was very nice of them to give a few away for free to me