Burger King - Hobbs

I had a very disappointing experience at this restaurant. They served my family and me the wrong order, and when we pointed it out, the manager yelled at my sister. Things escalated, and we even considered calling the police. The manager then told us to leave, which infuriated me, and I felt like confronting him. He ended up shouting at my mom too, so I started recording everything that happened. Overall, it was a frustrating and upsetting situation.

Burger King has transformed from being a previously poor experience to a much better one. The young staff members are respectful and professional, and it’s great to see everyone actively working. It’s unusual to see women consistently cleaning the bathrooms and mopping, but I believe that there’s nothing wrong with women doing those tasks — I would even volunteer for them when I worked in fast food. This kind of dedication is refreshing to see. Kudos to Burger King for the positive change!

I visited the drive-through and ordered a burger with bacon, but when I received my order, there was no bacon on it. I politely asked the staff to add the bacon. When they handed the burger back to me, I noticed that it had fingerprints smudged into the bread, so I decided to return it and request a refund. The man working there assured me that I would receive a refund, but it could take up to 48 hours. I ended up waiting almost a month and never received anything. When I spoke to the owner, he asked, “Are you really going to go through all this for $20?”

We were traveling through Hobbs when it started storming, so we came to Burger King so the kids could play. The Manager had poor customer service skills and was very rude and curt. Seemed bothered to help with my app, even though the app and all the perks uget for signing up is advertised all around the establishment?.I will sit in the car until the storm passes if I?m ever passingthrough Hobbs before coming back to this Burger King. The establishment should really look into hiring someone more personableand skilled in management.

I am so sad I am writing this review. I really liked the staff! They were fast and friendly. Unfortunately, the food was SHOCKINGLY TERRIBLE! I won't go on and on about it. I took pictures so you can check out the chicken patty I received and judgefor yourself.