Pizza Hut - Hillingdon

Ordered pizzas etc and after seeing they’d supposedly been delivered rang to say they hadn’t, was told they were 2 minutes away. Rang back after 20 minutes to be told the driver must have gone off with them or given them to someone else! No chance of reordering so we had to go hungry and wait up to 5 days for a refund ! Terrible service !

This Pizza Hut closed in November 2021. It was otherwise a good and conveniently located restaurant. Sorely missed, but amazed this listing had not been updated.

Visited for lunch we were greeted very nicely during the meal we were informed the restaurant is closing this Friday.In spite of this the service was excellent ,salad very nice and pizza pipping hot our waitress is going to hayes branch and we wish her well for the future

Disappointed with the quality of service received this evening of my birthday. We visited as a family of 6 and initially was faced with the first obstacle of having to rely on a phone for all of us to order from, despite 3 waiters and a quiet restaurant, no alternative was offered, simply a QR code. In addition, we were only given 2 menu sheets between 6 and also, the app requests a tip prior to any service, which was inappropriate at this stage. Whilst waiting for our sides/starters, we went to fill our refillable drinks, to which the machine was out of order (with no sign) so we informed a waiter. The waiter then gave us a bottle of Pepsi max and some new glasses which was appreciated. However later on, we were offered an additional bottle of Diet Coke, considering we were a large party, but this never arrived. Another waiter was very abrupt when we asked for a pizza cutter, to which they took back the pizzas and delivered again, better cut, and blamed it on their new joiner. We also did not receive half of our sides/starters until the end of our meals when we asked a waiter, they didn’t take on board what we had asked, they turned away before we could even finish our sentence and walked off distracted without apologising nor acknowledging our food was in fact very late. They later blamed this on the fact they had a lot of deliveries again, unacceptable. Once the final sides had be received and it was time for dessert (at the same time due to delayed timings which prolonged this unendurable experience), we were informed that one of the puddings had to be reheated before it reached our table the waiter joked but again, this was not appreciated and added to all of our dissatisfaction. I am very disappointed with the service received, especially as it was a special occasion and will not be returning in a hurry.

The service and food at @pizzahut in Uxbridge was extremely disappointing. We chose to dine in and ordered a pizza with pineapple, but it arrived without pineapple and in a poor condition. When we requested straws from the manager, he rudely told us to stop asking for things and became increasingly disrespectful towards us.