Krispy Kreme - Hilliard

Nothing is more frustrating than skipping the long drive thru line, park, drag the kids out of the car, then find out the doors are locked. No visible sign on the door advising the lobby is closed and to join the long line. ??????????? it was 15 minutes to go thru the line, but with kids you can?t back out ???????? donuts were hot and steamy so there?s the 3 stars!

I 'll start with the good news. The donuts are excellent. Their website is atrocious. When attempting to customize a dozen donuts, scrolling can initiate a page refresh, which removes all previous selections. Attempting to see all selections in the box will leave you with a close button that removes all selections. Instead of having options to view/hide selections, they give a nice 'Start Over ' button for all the folks that like to start adding donuts and then remove them all, just in case the page refresh or box closing functionality didn 't already empty your box for you. As for the customer service, I attempted to go back to the store to claim some donuts that seemed to be erroneously put into the box by mistake. I was told that the baker didn 't put the markings on the donut that denote the filling, and that I should go back home and have the person bite into them to see if it was just a case of missing markings... (Diesel isn 't exactly cheap these days, but feel free to suggest I that I should break open every donut in the box to confirm what I 'm getting every time I make a purchase, without offering any sort of compensation for your mistake that cost me additional money... The donuts are great, but they have room for improvement as a business.

This place is basically the donut god. If you haven't tried them you have been greatly missing out. Nice airy donuts , never hard or dense. Their original glazed literally melt in your mouth. Other places I'm lucky to finish a whole donut. Here I can wipe out half a dozen original with such ease and I'm not even ashamed. Their frozen coffee drinks, OMG they actually taste like coffee whereas other places they just taste like coffee creamer. They usually have a seasonal donut. And we love to grab the mini ones for our young kids. I have not had anything here that I didn't love.

I gave you guys four stars, because you guys are my favorite drive thru chain and we love your donuts. I feel like this would have been lower if not for that. We love the hot and fresh donuts, but today they weren't hot. I had to microwave them for the kids. The lobby was locked. So, we couldn't pick them out. I still recommend them. Just keep it fresh guys. The donuts were great, but better fresh.

The last 3 times we've gone to the Hilliard-Rome Rd Krispy Kreme the lobby is closed. I purchase 3-12 dozen donuts per visit for employees businesses it is BEYOND a pain to have to place an order at the drive thru. Not able to look at what they have and working with a very impatient, hard to hear attendant doesn't help any. I don't understand why one employee cannot work at the counter during normal business hours especially when there appear to be more than enough employees there to do so. All I can say is thatDunkin Donuts and Tom Horton's have to be celebrating the fall of Krispy Kreme.