On The Border Mexican Grill Cantina Highlands Ranch

They seem to get our order wrong the last few times we have visited there. The food is

Hostess was not friendly at all. Told us the wait would be 10 minutes due to staff shortage. She never bothered to check back with us during our 20 minute plus wait. She was too busy wiping down menus to interact with customers or to assist the servers. She could have helped the servers out by refilling drinks, etc.Worse part is there are no benches or chairs for customers to sit while waiting. Customers got tired of waiting and left.Miguel was excellent and tried his best to wait on us and numerous other tables. Chicken tortilla soup was luke warm. Our chicken dishes were tasty. However, If it wasn’t for Miguel our dining experience would have been a total fail.It had been 6 months or more since we have dined here due to staff shortages and it will probably be that long or longer before we try On the Border again.

Celeste is a keeper. Kind and accommodating. Thank you!

Walked into the restaurant, waited 5 minutes at the host stand, no staff anywhere. Sat ourselves at the bar, ignored by the only staff I saw for 15 minutes. I used to work for OTB several years ago and this is just rough to see. Nonexsistant service and clearly incompetent staff.

A BIG WASTE of $62!!!We purchased an order for Beef Fajita’s for Two last night 04/23/24 at 5pm ordered online ToGo. We were on the road and in a hurry and to our disappointment, discovered that they once again got the order wrong. They gave us chicken instead of beef. There was heavy traffic and we had a long drive ahead of us so we just decided to eat it. I didn’t like OTB’s chicken fajitas as they were dry and didn’t taste right. The portions were super small and the chicken was dry and not worth $62-REALLY??? I have been an OTB customer since 1985 and as of late, OTB gets my order wrong and the food is sub par. Too bad as this used to be a great place to eat. I should have just thrown $62 out of my Jeep’s window onto I-25 ?