Five Guys - Highlands Ranch

I am very impressed by the manager at this place. I think he said his name was rudolph (I'm so sorry if I heard that wrong) I was unhappy because of an issue with our order, and I think the manager has handled the situation very well. even if my order was wrong, this was the first time that I had a problem after many years to come to this place. that is certainly more than I can say for other burger joints in the opposite. eating is great, the staff is always very friendly and they have great music from the loudspeakers. what is not to love? I will definitely eat here again and I recommend to them to do the same!

5 stars for this 5 Guys! Delicious burger! Friendly staff.

Generally a big five guys fan, but this location in particular is consistently slow. Part of my last order wasn’t correct, no bacon on a bacon cheeseburger. Not a big deal just irks me that I paid extra for that…I don’t know if this is necessarily this location’s fault, but the online ordering really needs to reflect actual wait time. The app indicated my order would be ready in 8 minutes. Sent the order, then proceeded to the restaurant immediately (it’s 10 minutes away from my house). Got a text from the store when I got close thanking me for checking in and that my food would be ready momentarily.Walked into the store and saw that they were busy, so I didn’t let an employee know I had arrived since I was just told via text that I was checked in. Waited 20 minutes in the store (standing right next to the counter) still didn’t get my food. Finally asked someone, and then my food appeared after another 5 minutes.I understand that if it’s busy, food will take longer to come out, just wish they would be more transparent about it. Wouldn’t have come to the store immediately if I knew my order was 30+ minutes out. Once I actually got the food it was fine (aside from the omission of bacon) which is why I still gave 3 stars.Writing this review because it’s probably the 5th time the experience has been like this specifically at this location. Used to use the app to order from another store in Golden, CO many times and never had this issue there. Have always liked Five Guys, but if this happens again, I will likely take my business elsewhere.

I wanted to bite with the little ones. It wasn't very busy. The area was clean. You order at the counter and wait until they call you to get your food. Hubby made the double cheeseburger. He has to get his punches and sauce. The same applies to the children's castles. Everything is a la carte. So the Pommes had to order separately and decided to share the big one. Big mistake! It was an XXXL!! The four of us couldn't stop these fries!! You were very generous with the Pommes Lol. But trust me that the food tastes good. Much better than In and Out Burger!!! Definitely recommend this place to each

ALWAYS amazing burgers! Worth every penny and every glorious topping you’d like included! And they always have the kindest helpful employees who surely take care of their store and guests.