Firehouse Subs Highlands Ranch

Horrible customer service! Trash overflowing the trash can in the front of the store with trash all over the entry. Our sandwiches sat on the counter without any notification that they were ready. Staff acted like they were doing ua a favor to prepare the food with a hefty $27 charge for two sandwiches. What a disappointment for a franchise that is trying to make a difference. We will not be visiting this location in the future. Highlands Ranch Firehouse Fail!

Shawneen was great. she was very polite and made sure i got my chips and drink of choice. her sandwich recommendation was on point. i will be back.

They almost always make nice sandwiches with care and well balanced ingredients. I've tried several and they're probably my favorite sandwich chain at this point. I get online to go orders most of all and they're usually perfectly made and don't have issues. Any issues were kindly fixed when discussed. Would recommend!

I've been visiting this location several times a week for about a month now. I find the staff to be friendly and personable. The prices are higher, but I don't mind paying for higher quality. I haven't had a sandwich that I didn't enjoy. Keep up the excellent work; I'll keep coming back!

Honestly starting to think that the night crew just does what they can to limit themselves from making food. I've been there twice and been denied food twice. Both times were at least an hour away from closing time. First time, they said they couldn't toast any subs because they were cleaning the oven. Second time, they said the credit card machine was down. Both these things limit the amount of orders that they'll get. Both times the open sign was not illuminated. Could all be a coincidence but not likely.