Butterfingers - Highland

I SHOULDNT EVEN GIVE ONE STAR I DROVE 1.5 HOURS TO BE TOLD, THE LAST 3 WEEKENDS IVE CAME TO YOUR LOCATION FOR WRAPS AND KEEP BEING TOLD WE DONT DO WRAPS OR SANDWICHES.

Disappointed... over the past couple weeks things seem to have changed for the worse. Idk if there is a different baker, but stuff has been tasting different and look different. They also seem to have the same things more often instead of more variety.

Can’t believe how mistreated I felt here. Actually walked out and said cancel my order because of the poor customer service and rude remarks I was receiving from the staff. In there at lunch time to order myself and 2 daughters a few sandwiches. I don’t eat meat so I was building a veggie wrap and eliminating meat and cheese options but wanted my “base “ to be avocado instead of getting meat or cheese since I’m VEGETARIAN/VEGAN. Most restaurants in 2023 are up on the times of offering high quality vegetarian and vegan menu options where you receive avocado, hummus, beans, plant based meats etc etc in place of regular meat and cheese. They were only allowing me to add a bunch of plain leafy green veggies and sauces to my wrap telling me avocado isn’t in the vegetarian and I’d have to pay extra but I thought it could substitute the meat and cheese. Why should a VEGETARIAN/VEGAN have to pay an up charge (which is high!! for avocado if they aren’t eating the meat and cheese which costs !?!?! The staff was so rude turning around at me staring telling me no you can’t get it, it’s more money. The vibe was so rude and terrible couldn’t believe I’m about to spend 30+ dollars on a few sandwiches and I’m being looked at and treated this way. Anyways canceled my order and walked out. Went to Potbelly and received the BEST service at POTBELLY so sweet smiling and making eye contact and thru have 2 amazing Vegetarian/Vegan options 1 sandwich w avocado as the meat substitute and 1 with hummus as the meat substitute VEGAN AND VEGETARIANS Forget Butterfingers and come to POTBELLY!!!

We had desserts of carrot cake and chocolate chip cookie paired with coffee was great ! Place is clean and homey and salads look enticing . Will go back to try the sandwiches for lunch.j

Five stars, to low for this place. This is a ten and it is across the board. From food to staff. The owner always says hello and makes you feel welcome.