Mcalister's Deli - Highland Village

Mia did a wonderful job taking my complicated order. She was very friendly and greeted me with a big smile. Keep it up girly!!

This was my first time ordering at this location, so I 'm giving benefit of the doubt and chalking this experience up to miscommunication amongst the staff. I made an online order for curbside pickup, which I included the color, make and model of my truck. I pulled into a curbside pickup space and clicked I 'm Here from the email that was sent. The email also stated my order would be ready by 6:57pm...I was there 5 minutes early. At 7:10 I clicked I 'm Here again as no one has come out with my order nor had anyone come out to check on me. 10 more minutes go by and I decide to go inside to check on the order. On my way in another customer was on his way out and asked me Are you Phillip by chance? Which I replied yes . He then stated they had been calling my name for about 10 minutes. Obviously this irritated me. A very nice young lady asked if she could help me and I told her the issue. She turned around, found my order and gasped with irritation when she saw my name and immediately apologized profusely. I could tell she was upset they had missed the fact that I was curbside. My irritation is that when choosing the curbside pickup option, as opposed to picking it up from inside, you 're expecting someone to come to the car right? Of course by the time I got home (only 5 mins away from the store) the food was cold.Please pay more attention to the receipts and and practice a bit more due diligence if no one claims the order after you 've been calling their name for a while. They may be outside.This experience will not keep me for eating here again as I hope this was a one off situation.

Stay away from this location. 2nd straight visit and the order was completely messed up. Had it brought to me so there isn't much I can do at this point. Horrible service, food is cold, and the workers are clueless. Will not visit this location again and have been coming here for quite a while a couple of times a week.It's no wonder you smooth brains work at McAlister's Deli. Any job that requires an IQ above 20 you wouldn't be qualified for. Waste of space and air. Be a better place if you people didn't exist. Worthless

My family eats here every week. Great food and great service. My kids say Anna is her favorite...

Customer service is terrible. I sat and watched how employees went from table to table asking how things were and ignored my family. Will not come back to this location again.