What The Cluck - Highland Park

I have been eager to try this restaurant, but it has been closed for the past month! I have heard great things about it, but there have been no updates on whether it will be reopening or what has happened.

When this place first opened, it took a few months of trying before I was able to actually place an order and try their food. Every time I called or tried to order online, they were closed, even during posted business hours. When I was able to order, the food was super delayed and they gave me the wrong sauce. I chalked it up to being a new business and didn't mind too much. Today, my coworker and I ordered chicken meals from them on DoorDash. The money was taken and DoorDash said they were working on the food. When o went to pick it up, the entire place was closed! It was 12:46 pm, and they are supposed to be open at 12. DoorDash gave us a refund, but this is ridiculous. At this point since they're opening, they should have their hours straight and they shouldn't have accepted the order. I don't even know how they did if the entire place was closed, to be honest. The one star left is because the food was solid the one time I was able to actually try them, but never again.

When they actually want to run their business, they have amazing food. I got to try them once over the summer. The tenders and wings were juicy, full of flavor, and seriously spicy. I couldn't really tell the difference between extra hot and what the cluck, but when you consider what passes as Nashville hot in the northeast, they're well ahead of the pack.It's such a shame they seem to have dropped off the face of the earth without explanation and could never get it together when it comes to customer service. When I picked up my order, I found it just sitting on a table while all the employees were chatting away or on their cell phones.

I usually enjoy the high-quality food at What The Cluck, but the experience I had today was extremely disappointing. Despite being listed as open on Google and their Square site, the restaurant was closed when I arrived. A sign on the front door initially stated that they would open an hour late at 1pm, but then they changed it to 3pm after I had placed an online order for 2:15 pickup. When I returned at 3:15, they were still closed, with no update on their social media pages about the delayed opening or closure for the day. It's baffling how a good restaurant can treat their customers with such disregard.

This place is incredible! I'm officially hooked. The only thing is, I keep craving it but it seems to always be closed temporarily. Please open back up soon