Pizza Hut - Hialeah

I was placed on hold three different times and ended up waiting a total of 1 hour and 10 minutes! To this day, I still haven't received a call back. I understand that mistakes happen in restaurants, but the reason I'll never order from here again is because of the customer service! I used to be a shift manager at Pizza Hut and even briefly worked at this location back in 2007 when Jackie or Jessica was the manager. I've never experienced such poor customer service anywhere else, and while I despise the Wal-Mart call center, you, Pizza Hut, have officially won the title for the Worst Customer Service of 2020! The ongoing COVID-19 pandemic is no excuse for your inadequacies; the issue of your customer service transferring to the store needs urgent attention!

The restaurant has a wide variety of delicious dishes. I enjoy eating here. The staff is always friendly, the prices are reasonable, and the place is consistently clean.

I had a terrible experience at this restaurant. The staff were not wearing masks, and there was no curbside service despite what was mentioned on their website. They even hung up on me while I was trying to communicate with them. Very disappointing.

The pizza was sent completely raw. I called two kisses and they did not give me a solution I had to go in person so that they could return the money for the order and still they did not want to return what I paid as a tip

If I could, I would give it a 0. First of all, I am very disappointed with this experience. I ordered pizza awhile ago for delivery and they charged me for it. I waited for hours and when I called them for the pizza, they hung up on me. Then I drove to pizza hut and when I arrived none of the 8 workers were wearing masks in the middle of this pandemic. I told them my issue and they blamed it on the computer as well as told me they wouldn't give me the pizza I paid for.Tell me how the computer had issues in getting my order but had no problems in charging me. Overall, extremely bad costumer service and performance. I will not be ordering from this place again.