Don Q Food By The Pound - Hialeah

Very poor customer service I order a complete thanksgiving dinner and when I got home found it was the wrong meat too late to go back so I returned the next day with the receipt and they just basically told me that it was my fault and not theirs. Needless to say I’m not going back ever.

I ordered arroz con pollo with maduros for 30 people and it was excellent.

Horrible service (discrimination was a BIG ISSUE HERE because I don’t look Spanish enough I guess) I was literally standing there for 20 minutes (on a empty Tuesday morning) until they cared to finish attending me my order was simple a cafe con leche and a toast. They took forever to make the toast 3 other people came to order after me and they got full meals and they were in and out quick and fast... while I was still waiting for my buttered toast!! First and last time ever going!!! Nunca más que feo el servicio!!!

The food at this restaurant is quite good, but the service is by far the worst I have ever encountered. They rarely answer the phone, and when they do, they often put you on hold and leave the phone sitting on the counter. I spent 20 minutes waiting for someone to pick up, only to realize that no one ever did. I could hear the staff chatting among themselves, while I was left waiting with no one taking the time to assist me with my catering order. Each time I've attempted to place an order, it has turned into a frustrating experience. Their management seems poor, and they clearly lack the skills to properly run a business. While they may know how to prepare food, they seem completely lost when it comes to customer service. The organization is very lacking, and there is a noticeable disregard for people's time.

I ordered the chicken paella for my birthday and it was absolutely delicious! I highly recommend it—100%!