Sonic Drive-in - Hialeah Gardens

I ordered a combo meal with chicken at WP restaurant and also requested extra sauces. When picking up my order, I asked the staff member if everything was included in the package and they confirmed that it was. Unfortunately, when I got home and opened the bags, there were no chicken tenders or sauce packs. I was very disappointed as I specifically ordered the tenders. I don't care about the sauce, but missing the tenders was a big letdown. I will not be returning to this restaurant again. It was a really bad experience.

We unfortunately decided to visit this restaurant because it's the only Sonic near our home. I can't stress enough how much this place needs some supervision. It seems like there is a significant lack of management and training, as the service is awful. If you look at other reviews, you'll see that this is a common sentiment. I've had some negative experiences with the staff here before, but my most recent visit was the final straw. The young lady at the window was extremely rude. She sloppily handed us our order, then shut the window in our faces and walked away. We waited to see if she would come back to give us napkins or a cup holder, but she never returned. The cups were sticky and covered in syrup. We decided to leave because it was clear she wasn't going to help us. And to top it off, when I tried to address these issues by calling the provided phone number, I realized that no one has the time to deal with these complaints, especially when nothing changes. Even McDonald's has better service than this place.

I waited for an hour to receive my order, which took a long time. I then decided to drive through to speak with the girl and ended up waiting even longer in the line. I had ordered a Churro Shake but received a different type of Shake instead. It seems like there was a mix-up with my order.

I guess I'm not the only one to complain about the girl in the car, she's so rude and obviously doesn't like her job. You should train your employees better. You lost another customer because I'm sure you don't mind.

Pulled up for a late night munchies sesh, come to find I waited in the drive-through for 40 mins for them to say they had A single hot dog or onion rings. Lol it was a joke