Tropical Smoothie Cafe - Hershey

Very good food and atmosphere though it took a while between serving, receiving our smoothies, and receiving our foodFood: 4/5

Great Smoothie! I got the Paradise Point. They have a lot of options, for a good price! The only thing I 'd say isn 't perfect, is the time. Being in Hershey, businesses are expected to be on top of their game. We waited a little longer than I had expected, so that 's my only real complaint . As I said, the smoothies are GOOD though. )Food: 5/5

There is PLASTIC in all of their smoothies, beware people. They feel like tiny hairs if you really pay attention. I brushed it off for months thinking it was mango but it’s in all of them, there is articles on this. Also, if you get a quesadilla, they barely put anything in it, I got a chicken quesadilla without the chicken (was still charged the same $6.. so the least they could do was put some more cheese in it. Both sides of the quesadilla had no cheese, was flat/dry, barely any in the middle. I felt scammed. This has happened more than once. It’s sad because I really liked this place! Just added a picture of the plastic. Had to slowly drink it and individually take them out of my mouth ?

I’ve been going here for a while due to it being in a great location. Lately the place has gone downhill and it gave me a chance to read other reviewers thoughts. Sadly, I agreed with them that customer service needs to step up. Dirty looks, substandard food, long lines, filthy bathroom, and watered down smoothies are not going to get you return customers. Tonight, I politely asked the staff to make a new smoothie for me because the one they made was chunky, watered down, and simply not as expected. It didn’t taste anything like mango and I didn’t want to risk getting sick. I got a blank stare and was told it wasn’t their fault. I told them that I come here often and I never had to complain about my orders. Same response and both servers started to ignore me. I left giving up my bonus points that I used to get my smoothie. Sadly this is probably the last time I visit this location. Other places in Hershey are opening and deserve our patronage. They simply want it more than this business.

My experience wasn’t that great on Jan 1st. Staff wasn’t particularly friendly, they seemed to dislike dealing with customers. And the quesadilla I got was made as a complete mess and fell apart the second I lifted it up. I had to eat it with a fork.Also, they were completely out of napkins when I was there. Overall a strange experience, I wish I had gone to Jersey Mike’s next door.