Cold Stone Creamery - Helotes

Ordered an ice cream cake for a birthday, non-custom. The cake was delicious, and the staff person was very helpful in letting me know about how to ensure the cake was delivered in tact and how to store and serve. The cake was a hit. Definitely recommend Cold Stone Creamery for their awesome cakes and service!

Terrible service I received from Tatum! Im not sure if shes new or not… but she was on FaceTime when there was a line of customers! She started my ice cream before the rest of my family yet I was the last one to get it… and the outside cup was messy. If shes new… she needs training. If shes not… she needs to be reevaluated!

Friendly staff! Taylor always has a smile on her face and suggests great new concoctions. We love it there in Helotes!

Went in to get a Treat Founders day is my fav...walked in about 8:15 or so it's Labor Day evening no greeting no hello nada. did not catch her name but she had two braids and glasses. I asked her if they had syrup or just chocolate fudge to put on top of my Founders Day. She clearly did not know the difference between chocolate syrup and chocolate fudge; she decided that she would educate me and tell me that there was fudge inside of the founders day ice cream...I told her I knew that and I understand that but I wanted chocolate syrup. after she had slathered fudge all over the top of my ice cream she asked me if I would like to have it scraped off I told her no thank you just cancel the whole thing.?...maybe if her attitude had been a little bit better I may have considered allowing her to scrape the fudge from the top of my ice cream. We felt as if we were bothering them the entire time over there so we simply packed our ice cream up and Left. dear owner please put your staff in check it is really not good business to have folks with attitudes working in the evenings realize there's no one else to really do it but at the same time it really helps to be nice to customers they do return occasionally?PS..I saw the other young lady who was working go and take her own personal plastic spoon get a scoop of ice cream from the ice cream area and take a nice taste of her own? she was a lot nicer? so I guess we can allow her to just help herself to the ice cream with their own personal spoon.I just hope she didn't double dip.

The ice cream here is great and I especially like that you can create your own concoction. What I dont like about this location is tht I have went here about 5 different times and NONE of the workers wore gloves. The workers were polite. There was one worker a young black lady and she had a dangly bracelet on... the whole time she was mixing my icecream order I was looking to see if her bracelet which was dangerously close to my ice cream would dip in. It was so nerve racking.