Freddy's Frozen Custard - Hays

2nd time ever eating at a Freddy's. Awesome Hamburger and Service: Dine in Meal type: Lunch Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Double Cheeseburger and Fries, Burger

Very good food Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 4 Parking space: Plenty of parking Parking options Free parking lot

The person taking the order should not be eating and when somebody asks for no mustard there should be no mustard!!! Service: Dine in Meal type: Lunch Price per person: $20–30 Food: 1 Service: 2 Atmosphere: 3 Recommended dishes: Double Cheeseburger and Fries, Burger

Over head menu board was out, said been that way for 2 weeks! Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Hamburgers, French Fries

If I could give zero stars I would! Ordered on the app and went to pick order up and guy at drive thru tells me they are out of cheese curds that I already paid for! I asked for a refund and instead the manager on duty tells him to give me a card for a free combo next time I’m in! Problem with that is it was expired! Then he practically throws drink and food out the drive thru and starts to shut the window! I said uh what about the ice cream I paid for? So then he hollers across the lobby and asked if the ice cream sitting there was for the app order! He then tells me to pull forward cause they have to remake it! Pull forward and sit and wait for almost ten minutes and he brings it out and hands us soup for ice cream because I’m assuming they didn’t remake it since it was so melted! No straws for drinks, no napkins, and no spoons for ice cream! And the worse part is the food we got is now cold because we sat so long! Filed complaint online and got an email from who I assume is district manager completely ignoring the issue of charging me for something and not getting it! Tells me they want to make it right and asks for my address so they could send me hopefully not expired cards for our next visit! And to no shock totally ghosts us when we reply with our address! Manager of this store has also done this before so not shocked at all! SO BEWARE IF YOU ORDER ONLINE YOU RUN THE RISK OF PAYING FOR SOMETHING THEY DON’T HAVE AND THEY WILL NOT MAKE IT RIGHT! Food: 1 Service: 1 Atmosphere: 1