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Contribuiți la feedbackSingle best tots I’ve ever had in my life. Don’t even have to think about it. I’ve lived in 6 states, major cities with great food from coast to coast border to border, plus DC; these truffle tots would be acceptable as my last meal.
The food and service were pretty good. The reason I'm giving 4 stars is due to the merge of Ethel's and Eugene's. They condensed the menu considerably. You also cannot view an updated menu online and I personally felt that the menu doesn't give enough information we had a lot of questions that easily could've been posted online. They also do not have many options for people that don't eat pork, except a burger, no sausages. The food is still great but they were better off as separate restaurants.
The absolute best in Haymarket!! Very accommodating, they made us the most amazing Lobster Roll that we could never find anywhere and that was so simple and delicious. Their Cheesesteak literally melts in your mouth full of flavor. The owner is super nice and just find out they have multiple locations. What an amazing find!!!
My wife I visited Eugene Ethel’s this morning. We were welcomed by Michelle at the counter. She was really amazing and made us feel right at home.We both ordered the smash burgers w/ fries and everything tasted fantastic. It’s refreshing to interact with a person with an amazing personality as Michelle and the food to equally match.We will def. be back! Thank you Michelle for your great service.
We visited on a Saturday evening and both ordered the half smoked sausage, which was supposed to come with a pretzel bun. Unfortunately, we were not served pretzel buns. To make matters worse, the sausage was much too spicy for me to eat. I went back inside to ask the server about the missing pretzel buns and the spice level of the sandwich. I learned that they were out of pretzel buns, which they should have informed us about when we ordered. I was also told that the half smoked sausage was what made the sandwich spicy. This wasn’t mentioned on the menu and, in my opinion, should have been. I was raised not to waste food and have had plenty of half smoked sausages that were far more palatable. When I explained that I couldn’t eat the sausage because of its spiciness, I was met with silence. I then decided to order a plain bratwurst instead. Good customer service, as we experienced at the original location, would have meant comping the sandwich or at least offering something to make it right, especially since we were not informed about the pretzel bun situation when ordering. This experience left us very disappointed, and we decided we would not return. Update: I wanted to add that the owner, Jason, was very responsive to my concerns and offered to refund me for the extra sandwich. It’s refreshing to see a manager stand by his word, and because of this exceptional response, we are likely to give them another chance.
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