Subway - Hawthorne

The employees at this location are always great. Very welcoming and friendly and excellent with preparing the food.

My experience was terrible. The cashier would not allow me a refill on my drink even though I picked up my order from this location. It should state somewhere that I would have to pay for a refill. Thst is absolutely ridiculous. Also his dental hygiene was very bad. He had black teeth which is very disgusting seeing him make people's food.

So, I tried using the subway app for the first time and the experience was excellent. I was able to do everything I 'm able to do in person at the restaurant besides... watching them actually make my sandwiches. App was flawless. Curbside service pick up was perfect. I specifically ordered two sandwiches with 50% more meat and once I got home that wasn 't the case. I called the restaurant and told them I didn 't receive what I paid for and there was probably a mistake because I ordered 50% more meat and my sandwiches weren 't loaded with it. The lady over the told me she made them herself and then tried telling me what I ordered, she was wrong. I didn 't order what she told me. I then read my order to her and she said it has it, I made it. It 's not about the meat at this point, but how it was handled. A simple I 'm sorry would have done the trick but instead, they 're getting this review. Won 't be using curbside again and definitely not this subway again. Thanks for the epic customer service and properly handling the situation. Hats off!

Usually get my sandwiches here, they honor coupons and order thru the app, so I just order online , go to place and always ready by the time I arrived, staff is helpful and subs are yummy ??.

Looking forward to trying out this new subway sandwich. Happy to have caught their latest freebie while checking in on my emails.5 stars for this free offer from Subway. Pressure on the workers, but I think I'm early enough to catch them at a good time. Can't say they would be this easy going later on in today's shift.