Costa Coffee - Havering

The staff at this restaurant is fabulous - very welcoming, kind, and works extremely hard to serve everyone. They are great at working together as a team.

Very welcoming, good quality drinks. Nice escape from chilly weather. Also, had enough seats which some others don't quite manage.

I entered the restaurant to take advantage of a 2 drinks for £4 offer. I was abruptly informed that the Costa card system was down. When I asked if I could still get the offer by showing the email, the response was, "Okay, what do you want?" I requested one drink, but the barista turned to another customer and started serving her before turning back to me and blaming my internet for not working. The staff were rude and unapologetic about the system being down, blaming me instead. Another staff member also denied me my drinks. On another visit, the restaurant closed 30 minutes early without explanation, shouting "We're closed" through the locked door. I made a complaint to Costa 6 days ago but have not received a resolution. The restaurant was messy with boxes stacked up by the tables. My friend, who used to work for Whitbread, was shocked. We will be taking our business elsewhere.

The staff are friendly and efficient. The coffee is amazing and the food is great. Will come again soon.

When it came to receiving our drinks, mine and my mum’s drinks were the same however, one was requested to have soya milk. Both drinks felt different in weight, even though 2 medium drinks were purchase. I did not think too much about this at first, as I wasn’t sure if maybe the drink with soya milk was somewhat lighter because of its density, so I never thought to check before leaving. On arriving to the ice skating rink, which is only round the corner, I decided to check the drink just to see, to realise that the cup was half-full with whip cream that was near to non-existent, as it looked like it had been roughly mixed in to the rest of the drink. I’m not sure what had happened here but after paying for a medium drink and receiving a drink that looked to be less than a small, this wasn’t the greatest. Again, i’m not sure why this had happened but it seemed that one of the potential options was that the soya milk carton had came to an end, and the barista did not want to open a new one. Whether this was the case or it was something else, this is wrong for a paying customer. I do acknowledge that maybe I should have checked before leaving the store, so that it could have been queried in the moment.