Dunkin' - Hartford Village

Probably consistently the worst fastfood experience I've had. The guy at the counter would rather complain about his employment than get my order right, every time.

Absolute worst customer service at this Dunks. However, if you love waiting 20 minutes to be completely disrespected and have your order wrong, then this is the place for you!After waiting 20 minutes for our two coffees (there were only two other people in front of us) the manager didn 't even apologize. When I joked that we should at least get a free donut for the 20 minutes of our lives we 'll never get back, Manager Karen yelled at us Don 't ever come back! Just for that, I 'll see you tomorrow, Sunshine!

Ordered a dozen of donuts on Dunkin App 2 hours in advance. Drove 15 minutes there to pick up my order, then was told they had nothing and they had to refund me. I paused and laughed, then said if would be nice if you guys could give me a call earlier . The lady said what could we give you a call if we don 't have your number . I thought to myself, this is weird because they should have my info from the app. The lady then yelled at me why don 't you get out of my drive way, I am very busy. I said fine then just refund me. And she said go call the number yourself and never responded to me again. I pulled to the front and saw literally no one in the store.I can understand if you are having a bad day, but in no world this should be the way you treat a customer.

Some days better than others. Wish they could move customers a little faster.

This is the first time I've ever gotten sick from a Dunkin' Donuts, but yeah... The two of us in the group who ate Boston Cream donuts from this Dunkin' got quite sick.