The Junction - HARROW

I came in here for lunch and the service and atmosphere was phonomenal. I was served by Chelsea, Izzy, Lee and Zoe and they were very friendly and helpful. Would definitely recommend and I plan on going again.

I stopped by for lunch on Sunday and had a wonderful time. The atmosphere was relaxed and the staff were extremely friendly. The tapas we ordered was absolutely delicious.

I went to this restaurant for the first time yesterday for lunch. The food was delicious and the staff were friendly and cheerful. I will definitely visit again when I am in the area.

I made a reservation for a table, but when I arrived, someone was already seated at the table. The staff member told us they were too afraid of the customer to ask them to leave, so unfortunately, we were unable to stay. This lack of customer service was very disappointing.

2.5* rounded up to 3 For anyone 30 35 who grew up in NW LDN, the Junction probably holds hazy half memories of the long gone days of drunken debauchery during the legendary pound a pint Tuesdays. Now it 's commercially generically hipstery, but that ain 't a bad thing. The place looks nice, there 's tons of tables outside (only a couple were left due to the sun and the staff are usually nice. Usually. Sometimes. Ish. Although the pints are regrettably a long way off £1, the cocktails are surprisingly reasonable value, and the katsu chicken burger was tbf very decent. However, this was ruined by the questionable attitude of the manager who left a lingering bad taste (MOD best dressed team member . The third round ordered via the website took so, so long I had to debate searching for the drinks. I didn 't want to come across as a complete DH, but like the drinks, I too am technically dying, and life is for savouring. Compared to the outside, it 's not busy, they 're a couple small groups ordering around the bar. By the food pass there is just our two lonely drinks and one other tables. They have clearly been forgotten. Have they never heard of FIFO? I can tell it 's our drinks as there 's a little ticket receipt that says the order number, table, time. In a curiously sympathetic subdued and nonconfrontational tone I asked the manager serving 'dude my drinks have been sitting there for 26 minutes?.. ' I asked this way so they 'd know : I 'm not overly peeved threatening I 'm not a randomer opportunistically stealing drinks I don 't really want to further wait for you to finish serving this small group whilst I watch as my drinks continue dying a slow death. Um you are aware of this right? Is this normal? Man 's thirsty sobering up cheeky chop chop I was taken aback by the abrupt, insincere and straight up rude response. 'I 'm not supposed to be working today. We 're busy because of the train strike. We 're doing the best we can ' *Storms off* Fair enough. We 're all entitled to feel **** and I am truly sorry and grateful that you felt obligated to work on such a beautiful day. From experience, I know hospitality management often feels like a thankless role. The unpaid OT ontop of already oppressive hours is a total joke. That said, just say sorry. Costs nothing and it would 've completely validated all of your points. I would have laughed it off, took my drinks and bounced off into the sun and we 'd both saved time reading writing this. I 'm not expecting anyone to get down and blister their knees whilst telling me how freaking awesome I am (come on, I clearly already know this. A common question asked at most hospitally interviews is, how to deal with unsatisfied guests or complaints sincerely apologise. If it 's a matter of saving face, just think, every apology given is technically sincere (as you are truly sincerely sorry having to spend time and energy speaking to whatever random lido saying that you 're sorry, why would anyone want to make life more difficult and have to suffer this conversation . You could even fake apologise (I 'm sorry you are upset . On the other hand, I actually do appreciate that you were not BSing me. Kudos. Asserting my privilege: Sadly I was am always aware of the petty innane ridiculous reasons people can leave hurtful reviews risking my employment, so I 've tried to only review the truly great truly terrible experiences. You should have responded better, been apologetic that I came up, and probably be thankful that I 've helped your team by giving your two drink food runners and numerous bar staff one less ticket to run and didn 't ask for a remake or and a refund. Most paying customers don 't care all that much about your company 's staffing issues. That said, real life isn 't like the restaurant scene in the Michael Douglas classic, Falling Down: the customer is actually NOT always right, however, perhaps you could possibly be more grateful that people still choose to spend hard earned money, especially during a cost of living thing, and at least pretend to give half a poop emoji. If not for courtesy then at least for self preservation, you never know if you 're serving someone who is clinically depressed and misses human interaction, or if you 're really, really unfortunate, a fragile bored looser who currently has absolutely nothing better to do than leave a bad review. Even the other bar staff had a look of WTF? Terrible example to leave to staff. If I wanted sarcasm, disappointment, condescending contempt and waiting forever for things that would ultimately never come, I 'd have probably saved money by instead going round my exs. Sore sore ego. All things aside, as others already mentioned the Long Island Iced T was pretty sweet. Look forward to potentially receiving a generic corporate response and or overdue insincere apology. *iPhone drop* P.S. I can 't believe I had to finally get round to making a TA account (and that this display name was free! because I just realised the other review site that I use heavily (ya know the one with the maps and the search engine and the locquacious assistant thingy has zero way to hide GDPR publicly, but hey what a way to break in my TA ! Thanx! Xx