Sam's Chicken - HARROW

What a great foundation at the end of a magnificent night. good selection of choice available and all cooked fresh when ordering.

Burger and chips were cold and chips had become soggy.

THIS PLACE SHOULD BE SHUT DOWN UNTIL STANDARDS ARE MET AT THE SATISFACTORY LEVEL. THREE SET OF BREACH: 1. FOOD SAFETY REGULATIONS 2. HEALTH AND SAFETY REGULATIONS 3. ADVERTISING AND CONSUMER PROTECTION INCIDENT 25th July 2024 On 25th July 2024 at 9.45pm, at the counter staff recommended me spicy drumstick. I took their recommendation and placed an order as a takeaway. At 10pm when my son had a bite he vomited. Chicken had horrible smell and was not prepared properly meat inside was pink. Kindly note It is a serious thing, if chicken is not cooked properly. Raw chicken can be contaminated with Campylobacter, Salmonella, or Clostridium perfringens germs. If you eat undercooked chicken, you can get a foodborne illness, also called food poisoning. At 10.30pm I made a visit to the branch with evidence, complained and requested to see the manager. I was inform by the staff manager was not around. I told the junior staff this is something very serious and need to see someone senior. When they realise I was not joking they called their manager MR PATEL. When I asked MR PATEL where he is, Mr Patel informed me he was in Southall attending another business. When I made a complaint to him, Mr Patel advise me to wait in the branch. UNPROFESSIONAL BEHAVIOUR After 20mins later Mr Patel arrived. There was no sign of a apology for being late. I asked Mr Patel first to explain to me what are the legal requirements for running a fast food in UK. He had no clue. Being a manger he should know this. After failing to explain the legal requirements, I showed Mr Patel chicken bought from his branch, that it was not cooked properly. He defended by saying it was a marenation. I asked him to explain the smell. He had no answer. He said that chicken is ok to eat and there has been nothing breached. Mr Patel advised me to go ahead complain to authorities. MR PATEL DISPLAYED DO NOT CARE ATTITUDE TO ME. There was no apology or any satisfactory solution provided by MR PATEL. Shop floor was also dirty however they started cleaning when they heard legal words.

I didn’t get the what I ordered a lot of items were missing and when I called the restaurant the guy who pick up the call he didn’t even say sorry he said you can ask for refund .Order delivered on time but items were missing,I ordered devils box and loaded fries which should include burger and 3 wings ,there were only two wings and they didn’t put mionaize, also loaded fries also missing

I am not giving any rate of this restaurant because staff and owner nature not good and after paying for food they didn't give us good bag for food safety.