Costa Coffee - HARROW

I have been frequenting St. Ann's store in Harrow for many years. Sadly the quality of the experience has gone down hill. There are a lot of aggressive beggars circulating around the store, under aged children vaping away in plain sight of customers, toilets are filthy, there are no CCTVs on the second floor. I sympathise with the overworked staff. Clearly head office care more about their profits than the safety of customers at the store. There should be set procedures in the event of issues these should not be left unanswered.

The service was excellent and Kasia was so friendly and helpful. Speedy service and food and drinks were excellent. Lovely experience after a busy morning

This store gives very good coffee usually. The staff are very polite, but they are often closed. Try their seat downstairs.

Visited on my own PPE was in place Staff friendly and helpful Nothing was too much trouble Made me feel very welcome Thank you

Good and inviting coffee shop. Good location (easy get away to catch the train), friendly staff and good service.