Arby's - Harrisonville

My family and I went in to this Arby’s May 12, 2024 on our drive home after attending an event in KC. After a busy few days I, stupidly, left my Lululemon Crossbody Bag on the back of my chair when I left. I realized a little ways down the road that I had done so and my family turned the car around to see if the bag was still there. BOTH my Mother and I called the restaurant and evidentially spoke to a Manager (as to which Manager or their position in the restaurants hierarchy, I am unsure). Said Manager stated that would check, put me on hold, and then a few moments later came back on to say that the bag was not on the back of my chair. We had already turned the car around to head back so we decided to check for ourselves. Sure enough, visible from the window as we walked in, was my bag hanging on the back of my chair at the table that my Mother and I described to the Manager. I did not speak with said Manager, just checked to make sure that all my belongings were in the bag. My Mother, however, DID speak with the Manager and basically he said (i’m paraphrasing off of my Mothers own paraphrasing here, so admittedly could be skewed) that it wasn’t really part of his job to go out there and check on these sort of things. While I understand that Customer Service can and will be very stressful and emotionally mentally taxing at some times, this just shows pure laziness amongst the Management at this store.

Order was wrong and when I called the manager she was short, rude, and not very sincere. I was there in less than 10 minutes to get order corrected and was met with a frown. The manager was again rude, would not apologize for the mess up and already had my sandwich ready when I walked in and when I asked about the rest of the order she made it obvious that she was being bothered. The other employee told me he was just there to look pretty.

Curly fries were fresh and good. Roast beef piled high on the bun and that horsey sauce is great. Good experience.

4 Arby's RB for $10 was a great deal, in fact every time we run to the City we always have to stop by Arby's in Harrisonville and bring home 4 RB sandwiches

Customer service was excellent!! Above and beyond expectations.