Mr Luigi's - Harlow

Asked for a large chips with no salt. Got a regular chips if that with salt. Won't be going there again. £3.85 for nothing, you get double the amount in most places.

We used to order fish and chips from this restaurant every week and it was always delicious. We decided to give it another try after new owners took over. Unfortunately, when our delivery arrived, part of our order was missing. While I understand that mistakes happen, the response from the restaurant was disappointing - they only offered a refund. I had two hungry kids to feed and had to wait an additional 45 minutes for the missing items to be delivered. The experience ruined our meal and we were not offered any compensation for the inconvenience. We will not be ordering from this restaurant again.

Used luigis for many years but the breast of roast chicken was pink near the bone. Not great customer service. Manager picked through 1st attempt disappointing!

A friend claimed this was ‘the bests fish and chip shop locally so when I was bringing lunch over I thought this was best to see for myself. The shop is clean and modern and orders are taken efficiently and you’re given a numbered ticket for your order. The chips were fantastic and I was appreciative the portion was edible rather than too many leaving you stuffed. My sausage in batter was nice enough although I prefer a crispier batter and this was soft and the sausage wasn’t the nicest quality. My buttered roll was fresh and the perfect accompaniment. I will return.

Out of all the Fish and Chips we have tried in Harlow, and this is several, this is our favourite. The staff are friendly. The food is cooked fresh and tastes great. We have never had anything cooked badly here. They have online ordering where you pay for the food and collect it from them, and they use GoGetters if you want the food delivered. The charge you pay to have the food delivered goes to GoGetters and not Luigi’s.