Wnb Factory Wings Burger - Hampton

The food overall is always great always on point. But the customer service here is TERRIBLEEEEE. When they answer the phone they don’t give no introduction or say hello they just answer and all I’m hearing is breathing until I say “Hello?” Also I wanted to speak to management about the prices but every time I ask for him he’s “never there “. I order the same thing every time but the total changes each time why is that ? This is the closest location to me so I always go here .

Worst customer service have ever experienced in my entire existence. Employees are very disrespectful, I had to ask for a refund for a 60 piece after waiting for an hour. Customers came in and out with food, and I kept getting told you ordered a 60 piece and It takes time to make, well does the other 200+ wings ordered after mine just not get cooked then? Do yourself a favor and order elsewhere......why is 0 stars not an option? They don't deserve the 1 they are getting.

Went there today and even though the food was ok, the customer service and experience was GREAT!!! Charles and Kaya give such good energy they are truly the real gems of the restaurant!!!!!!!!!

Food and staff have improved at this location! Food is warm and taste is pretty good. Staff is friendly!

This was the most terrible experience ever, first it took ten or minutes for someone to even take our order, second the philly cheese steak was disgusting the meat was hard and the whole sandwich was dry the fries was cold and also nasty. I will never revisit this location ever again.